Seamless end-to-end digital parking, parcel and facility integrated experiences

The easy, modern way to run your valet service

Premium Valet delivers seamless end-to-end valet parking, parcel concierge and facility-integrated experiences for any destination. Our flexible, cloud-based valet management system drives exceptional and personalised valet service across the guest experience.

With real-time data across all your third-party integrated facilities, including your customer-facing app, our platform is the first-class solution to placing visibility and control in the hands of your workforce, even on the go.

See how it works

Streamline valet operations

Digitise workforce communication, eliminate repetitive tasks to improve workflows, and free up personnel time to focus on quality work that helps your business grow.

Deliver personalised experiences

Exceed your customer’s expectations by understanding their needs through data and reports. Create authentic and personalised experiences that today’s customers expect.

Establish new revenue streams

Diversify parking revenue easily with our low set-up and zero infrastructure costs. Take advantage of value-added solutions and tenant-to-client loyalty program features.

One platform for valet parking,
parcel concierge and integrated services

Place communication in your customer’s hand

Create efficient communication between your customers and valet team wherever they are by placing SMS ticketing, service requests and payments directly within your customer’s mobile.

SMS ticketing and broadcasting
Hands-free parcel valet services
Vehicle pick-up and change-of-mind alerts
Convenient and secure mobile payments with POS

Nurture brand loyalty for each customer

Collect and store important customer information to gather valuable insights, identify and build rapport with your repeat customers and keep them coming back to you.

Build and leverage customer data
Log multiple drivers on one licence plate
Create and manage e-vouchers and memberships
Enable multi-tenant loyalty promotions

Drive your workforce efficiency

Set priorities easier with real-time and historical data systems allowing you to monitor every aspect of each interaction, optimise your workforce and save operational costs.

Management dashboard
Audit trail
Financial reports
Satisfaction surveys

Customise valet for your destination

Our powerful web-based solution is customisable and integrable to suit your unique business needs — making it easy to create a cohesive workflow.

Access from any internet-connected device
White-label customer-facing interfaces
Integrate with existing systems
Intuitive step-based process for easy onboarding

Reduce your risk and manage valet effectively

Ensure data integrity and avoid discrepancies in your organisation with employee task tracking and time-stamped events.

Time-stamped damage check
System access control
Workforce planning

How it works

Designed to enhance any destination

Shopping centres can simplify the retail journey with Premium Valet enabling a personalised, convenient and comfortable experience for customers to stay and enjoy what the centre has to offer.
- Encourage in-store buying and shopping centre precinct experience at restaurants, bars, cinemas and attractions.
- Increase revenue streams and cross-selling opportunities, such as car wash and styling services.
- Reduce car park congestion for shoppers and workforce.
The need for simple and convenient transportation to and from the airport is crucial for travelers as they value a high level of predictability. Premium Valet removes the hassle from airport parking by:
- Receive updated flight notifications to optimise the pick-up queue.
- Enhance customers’ traveling experience from your location.
- Provides loyalty information for regular flyers.
The guest experience journey starts from the moment of booking and Premium Valet makes a great first impression. From booking to pre-arrivals and departures, we promise seamless operations.
- Deliver a 5-start guest experience that builds your brand.
- Enable staff to focus solely on the guest in from of them.
- Streamline luggage assistance services and reduce check-in-and-out bottlenecks.
Casinos are often a place of luxury and are not just a place to play, as they offer luxury dining, entertainment, attractions, and accommodation.
Ensure your guests experience your brand by offering Premium Valet to:
- Provide an excellent guest experience and attract more high-value customers to your venue.
- Allow guests to drive up and walk away in style.
- Enable your team to provide responsive, best-in-class service to your clients and valued guests.
Create a simple, safe, high-quality parking experience with Premium Valet and fast-track your guest's travel time, ensure attendee safety, reduce bottle necks and provide a reduction in local traffic.
- Pay per use — no lock-in contract.
- Create an accessible environment and increase attendance.
- Reduce lengthy car park entry and exit queues.
Extend your professional care to the first moment visitors arrive with Premium Valet and confidently balance effective revenue growth with greater parking access, visitor experience and reputation.
- Efficiently use the real estate allocated for parking.
- Reduce required spaces for handicapped and employee parking.
- Improve staff productivity and patient turnaround.
- Proven success with stack parking.